SHIPPING & RETURNS

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DELIVERY & RETURN

Flat rate shipping $10.89

Shipping policy

* Delivery available within Australia and New Zealand using service of SENDLE an AUSTRALIA POST. There is no minimum order value in our shop.

* All Lignocolor Australia orders will be posted within 1 working day after payment has been received and confirmed. 

* Deliveries will take 2--6 days due to delays at SENDLE and AUSTRALIA POST.

* We use recycled paper tubes to deliver our products. There is no other packaging product that is more environmentally sustainable than 100% recycled fiber paperboard that gives our products extra protection.

You can expect your order to arrive within 2-6 business days in Australia (13-14 business days in NT) and 5-7 business days to New Zealand. Business days are Monday - Friday. We post the next day we receive your order and post every day except for Sundays.

Delivery Address

 

Goods will be delivered to the address specified on the order. Please note that during business sale periods, delivery orders may take longer due to the high order volumes and delays caused by COVID.

Adresses with PO BOX will get delivery with AUSTRALIA POST.


 

Change of mind

We want you to shop with confidence, knowing that you can return your purchase if you change your mind. we will provide you with an exchange or credit note via post if:

1. You have the proof of purchase (Tax Invoice sent with your order confirmation) 

2. You purchased the product in the last 30 days and

3. The product is in original condition, is in the paper tubes sealed with the original Lignocolor green ducked tape. Paper tube hasn't been opened, that means you have not used the product you would like to send back to us.

 

Returns are credited in the manner in which they were originally paid. Postage charges on returns are not refundable unless it is being returned due to a damaged product under a Warranty Claim.

 

The benefits given to you under our 'change of mind' returns policy are in addition to other rights and remedies under the Australian Consumer Law.

 

For any returns for purchases where there is a 'Gift with Purchase $0 product' all gifts must be returned as well when returning the purchase.

 

The return postage will be at your own risk and cost. We suggest using a service that offers tracking.

 

Damaged Items

If you have received your order and is damaged after it has been delivered to you, please take photos clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery, se we can assess it.

 

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example may arrange to:

1. Offer a partial or full store credit voucher or refund

2. Replace the product (subject to availability)

3. Arrange for the product to be returned to us.

 

In the case that we require the damaged product to be returned to us we will pay for the cost of the return shipping.   

Our Lignocolor products represent the highest quality, however if you experience any quality problem in regards to our products, please contact us immediately on 0434 377 022 or email us at info@lignocolor.com.au

 

Packaging 

Recycling is one of the most important keys to solving the world’s solid waste problems. There is no other packaging product that is more environmentally sustainable than 100% recycled fiber paperboard. The important fact is that 100% recycled fiber paperboard truly is 100% recycled, with no virgin fiber content. We only use plastic lids for packaging that we collect back from you and reuse them. Collect 16 lids, send them back to us and you will receive a FREE 0.5kg / 375ml chalk based paint with your next order. 

 

Flat rate shipping within Australia is $10.89 BY SENDLE or AUSTRALIA POST.

EXPRESS POST: $19.90 (excl. GST) by AUSTRALIA POST. 

Shipping to New Zealand:

* Orders below $45                   

   shipping cost to NZ is $35

* Orders between $45 - $200

   shipping cost to NZ is $55

* Orders above $200                 

   shipping cost to NZ is $39.